EVgo Charging 101

Everything you need to know about fast charging your electric vehicle

EV Charging is Fast and Affordable

Fast charging your EV is very simple and now quite affordable with EVgo. You can quickly connect your EV to a charger in seconds, charge to 80% or more in less than hour, while you shop, eat, read, or relax. With EVgo’s convenient charging options, it is now as cheap or cheaper than gas to charge with EVgo. Where you once had to pay a per session fee plus a per minute fee, its shifted to low membership fee structures or low pay as you go fees making the cost of owning an EV even better.

EV Charging Levels

There are different levels to charge your vehicle Level 1, Level 2, Level 3 DC Fast Charging and Tesla Supercharging, which only charges a Tesla vehicle. All electric cars can charge on Level 1 and Level 2 options. However, some vehicles cannot charge at a Level 3 charger. Knowing your vehicle’s capabilities is therefore very important.

Level 1/Home Charging: Level 1 charging is simply plugging into a standard wall outlet. It uses a 120-volt charge. This is the slowest form of charging. It will typically charge your car at a rate of 2-5 miles per hour. This is most convenient for home charging as filling up your battery will take many hours.

Level 2 Charging: The most common and efficient charging option for your residence or workplace. Level 2 charging delivers a charge of either 220 or 240 volts with a rate of up to 25 miles per hour. Level 2 chargers can be found at retail, residential, work, EVgo stations or you can have one installed in your home. The Level 2 can deliver a full charge throughout the course of the workday or full night’s sleep. However, if you don’t have time you can receive a minimal re-charge within an hour.

DC Fast/Level 3 Fast Charging: DC Fast charging is the most convenient way to charge for those electric vehicles with fast charging capability. If you would like to fast charge your EV up to 80% capacity in under 30 minutes, Level 3 Public DC Fast Charging is for you. It takes seconds to plug in, then allows you to shop, eat or relax for 30-60 minutes and return to your EV with nearly a full charge. Public level 3 DC Fast Charging is convenient, easy and fast!

Sure, you can spend hours charging your EV at home or at work, but the ability to charge your EV quickly, whenever and wherever you want is a convenience we all want at our disposal.

Charge Your Car in Minutes, Not Hours

Level 1 Charging

Up to 2 miles, 30 minutes

Level 2 Charging

Up to 10 miles, 30 minutes

DC Fast Charging

Up to 75 miles, 30 minutes

Cost of EV Charging

Charging your electric vehicle is less expensive than fueling a gasoline powered car. EVgo offers simplified, low pricing options either a Pay As You Go, which is ideal for EV drivers who only charge 1-2 times per month. For those who charge more frequently, EVgo offers a monthly Membership which gives you a block of charging minutes for a small monthly fee.

Pay As You Go approach fast charges your EV for roughly $0.20-$0.35 cents per mile. Our monthly membership is on a month to month basis and charges your EV for approximately $0.15-$0.21 cents per mile. Pricing may vary based on your region in the US.

Click here to view our charging plans and learn more about our low cost of EV fast charging.

Where To Fast Charge Your EV

Locate an EVgo Fast Charger or find the charging station closest to you with our convenient map. With over 1000 chargers in 66 metropolitan markets you can quickly and easily start a charge today.

Where do I find an EV Fast Charger Find a Charger

EVgo App

Download the EVgo App for easy access to your charging and billing history, locate a charger, start a charge and more!

Find a place to Fast Charge

Locate an open EVgo charger instantly.

Start Fast Charging from your Phone

Start a fast charging session with just a swipe.

Track it All in One Place

Check your charge and billing history daily.

How To Fast Charge Your Electric Vehicle

It’s extremely simple to charge your electric vehicle at an EVgo station. In addition, there are 3 different ways you can charge your car easily. You can use your RFID card, our app or a credit card. If you are having trouble starting a charge and need help call our customer support team at 1-855-509-5581.

Charge with the App

  1. Locate a charger closest to you that is available on the EVgo App
  2. Select the station
  3. If you need direction to the station select the map icon at the top
  4. Go to the station
  5. When you arrive at the station, select the appropriate connector for your vehicle from the EVgo app
  6. Grab the Combo or CHAdeMO connector which is appropriate for your vehicle
  7. Insert the connector into your vehicle
  8. Swipe to the right on the app to start the charge
  9. The charger will now check to see if you have a successful connection
  10. Power flow to your car will begin
  11. The app will now show you are charging your vehicle
  12. If you have signed up to receive alerts, a notification will be sent to you that your car has started a charge

Charge with a Credit Card

Currently there are two options to pay when using a credit card, either directly on the unit or at a credit card kiosk.

  1. Locate a charger using your EVgo App or the EVgo map at EVgo.com
  2. Go to the station
  3. Select which connector you need from the screen on the charger
  4. A. If you are using the credit card process on the machine follow these steps
    • Select the payment type
    • Swipe your credit card
    • Enter the necessary information which will show on the screen
       . B. If you are using the credit card kiosk follow these steps
    • Plug the correct connector into your vehicle
    • Swipe the credit card at the kiosk
    • Select the correct charger that you are currently parked at on the kiosk
    • Select the correct connector on the kiosk
  5. The charger will either automatically start the charge or you will be prompted to start the charge on the kiosk
  6. Power flow to your car will begin
  7. If you have signed up to receive alerts, a notification will be sent to you that your car has started a charge

Charge with an RFID Card

To charge using your EVgo card, ChargeNow Card or EZ-charge card follow these simple steps.

  1. Locate a charger using your EVgo App or the EVgo map at EVgo.com
  2. Go to the station
  3. Select which connector you need from the screen on the charger
  4. Grab the Combo or CHAdeMO connector which is appropriate for your vehicle
  5. Insert the connector into your vehicle
  6. Press the start button on the charger
  7. Swipe the RFID card on the charger
  8. The charger will now check to see if you have a successful connection
  9. Power flow to your car will begin
  10. If you have signed up to receive alerts, a notification will be sent to you that your car has started a charge

How to Stop a Charge and Disconnect

It is very simple to stop the charge and disconnect from our chargers. You can stop the DC Fast charge via the screen on the charger by hitting the stop button. In addition, the DC Fast charger will automatically stop after a 30-60 minute session has been reached or your car is at full battery capacity. Our Level 2 chargers will stop if you remove the connector from your car or your battery has reached full capacity.

If you are having trouble stopping a charge or disconnecting from the charger and need help call our customer support team at 1-855-509-5581.

Emergency Stop Button

On most of our DC Fast chargers there is a red emergency stop button. We do not recommend pushing this to stop the charge unless there is an emergency.

Please note, if you do use the Emergency Stop button, be sure to follow the instructions on the charger screen to reset. Failing to reset may render the charger useless for the next driver until reset is complete.

If you have just arrived at the station and there is a message on the charger screen that refers to the Emergency Stop button being pressed, follow the steps presented on the charger screen to reset.

Resetting the emergency stop is easy, simply twist clockwise (to the right) until the button pops out.

FAST CHARGING ETIQUETTE

At EVgo, we believe everyone should have the opportunity to charge. We are sharing some of our best practices to get moving.

To plug into your EVgo fast charger and start charging follow this EV etiquette guide

  1. Park on the side of the correct connector for your vehicle.
  2. Make sure your vehicle is less than 50% at charge level.
  3. Our Fast Chargers are equipped for 45-60 minute sessions.
  4. Connect the CHAdeMO or Combo (CCS) connector. Take the connector from the machine, easily plug in to your vehicle.
  5. If using the app you can easily swipe to the right to start the charge or use your Fast Charge card affiliated with your plan at the machine to start the charge.
  6. Use the EVgo charger for the 45-60 minute session then leave the space, so that other vehicles may charge.
  7. Note that if you do not need to charge that long, you should leave earlier to accommodate other EV drivers. Your vehicle will charge at a lower kWh if it is above 50%. It will not use the kWh fast charging capability, but will charge at a Level 2.
  8. Do not use the RED stop button unless you need an emergency stop.
  9. Should you use the RED stop button, please reset, by pulling the button out and twisting.
  10. Once you are done charging, replace the connector and leave the space for the next EV driver.
  11. If you need customer service assistance contact our customer support team at support@evgo.com or call 1-855-509-5581.

EV FAST CHARGING CONNECTOR TYPES

The most common connector is the Level 2 connector also known as the J1772. This connector works with all cars.

DC Fast connectors are CHAdeMO, SAE Combo or CCS and the Tesla connector. Not all DC Fast charging stations contain each connector. Before visiting a site, you may want to check to make sure your connector is at that station.

The CHAdeMO connector works with most Asian made vehicles.

  • Kia Soul
  • Nissan Leaf
  • Mitsubishi

The SAE Combo (CCS) connector works with most European and American made vehicles.

  • BMWi3
  • Chevy Bolt and Spark
  • Ford Focus Electric
  • Volkswagen E-Golf

FAST CHARGING FAQ

Where do I charge my electric vehicle? How do I charge my EV? How long does it take to charge my EV? How much does it cost to charge my EV? How far can I drive my EV on a single charge? What do I do if I have a problem while charging my EV? If questions like these can seem daunting to you, please visit our EV Charging FAQs and find the answers you need. If you don’t find what you’re looking for, please feel free to call our customer service at 1-855-509-5581 or contact our customer support team at support@evgo.com