We automatically receive certain types of information whenever you use our Services, including information about your electric vehicle, computer and online activities. For example, when you access our website or app, we may automatically collect your devices’ and computer’s IP address, the date and time of your access, the type of browser you use, information about your computer’s or mobile device’s operating system, your location and the specific services accessed. Information we may collect when we provide you Charging Services includes the time and date of your access of the charging network, the duration of your charging session, how much power you consume during a charging session, the location of the network charging station you utilize, information on your vehicle that enables us to identify it and the state of charge of your battery at the beginning and end of your charging session. EVgo may also analyze and compile information on patterns of usage of the Charging Services. We may use this information to improve our Services and provide this information in aggregated and/or anonymized form to third parties for marketing purposes. Some of this information is automatically collected through systems or tracking tools such as cookies, tracking pixels, and web beacons. Cookies allow us to track use of our Services and to enable features to our webpages.
From time to time, we may use User Information to send important notices, such as communications about our Services, your account or changes to our terms, conditions, and policies. Because this information is important to your interaction with EVgo, you may not opt out of receiving these communications. We may also use User Information to provide marketing material or advertisements from EVgo or its partners to you, but you will be able to opt-out of these communications.
Our Services are intended for adult users, and EVgo does not knowingly collect personal information from anyone under 13 years of age.
While we take steps to protect your personal information, sometimes information is shared with third parties. We may share information with third parties that is in aggregated or anonymous form so that it does not divulge personal information, and may work with those entities to do research, including for marketing purposes, and improve our Services and provide new services. Your personal information may also be shared with third parties for the following purposes:
We will try to update your User Information as we become aware of changes; however, we will be able to serve you best if you update your User Information or notify us of any changes to (or errors in) your User Information. You can update your User Information through our web portal, mobile app or by calling us at (855) 509-5581.
Last updated: May 26, 2017