EVgo’s primary goal in collecting information is to allow us to offer products and services which are relevant to consumers like you. Personal information also allows us to provide services and features intended to meet your needs and to customize our products and services to make your experience positive and efficient. Based on your use of our products and services and our business relationship with you, we may collect different types of personal information such as contact information, billing information and personal history to allow us to better serve you.
You may review and update your billing information by visiting https://www.evgo.com/update/ and you may update your address, phone number, and email address by calling us at (855) 509-5581.
We automatically receive certain types of information whenever you use our services, including information about your electric vehicle, your computer and online activities. For example, when you access our website, we automatically collect your devices’ and computer’s IP address, the date and time of your access and the type of browser you use. We also automatically collect information about your computer’s operating system, your location and the Web site accessed. Other information we collect when we provide you service includes when you access the charging network, the duration of your charging session, how much power you consume during a charging session and the location of the network charging station you utilize. We may also collect information on your vehicle that enables us to identify it and the state of charge of your battery at the beginning and end of your charging session.
We may use your personal information to contact you. We may respond to your comments or requests for information or we may contact you if needed in the course of fulfilling a service request or processing your order. We may also use your personal information to confirm and verify your status as our customer. We will also use personal information about you to improve our marketing and promotional efforts, to optimize the products and services for our customers, to develop new products and services, to analyze our web site usage and to improve our content and product offerings. We may also use this information to deliver information to you that is targeted to your interests.
While we take steps to protect your personal information, sometimes information is shared with third parties. We may share information with third parties and business partners that is in aggregated or anonymous form so that it does not divulge personal information, and may work with those entities to do research, including for marketing purposes, and provide and improve products and services. When we employ non-EVgo companies to anonymize or aggregate information on our behalf, the requirements for sharing personal information with non-EVgo companies apply. Your personal information may be shared with third parties for the following purposes:
If EVgo or substantially all of its assets are transferred through merger, acquisition, bankruptcy or any other change of corporate control then personal information will be transferred with the assets and personal information may be disclosed as part of any such transaction.
Last updated: June 20, 2016