Privacy Policy

We’re people with identities too. So naturally, we understand that you care how information about you is used and shared; we all appreciate the common courtesies of privacy and honesty. We especially appreciate your trusting us to handle personal information carefully and sensibly. This Privacy Policy outlines the information EVgo may collect, how we will use that information, how we diligently protect that information and how, in limited operational capacity, we may share that information. All use of EVgo’s products and services, as well as visits to our website, are subject to the following Privacy Policy.

INFORMATION THAT WE ASK YOU TO PROVIDE

EVgo’s primary goal in collecting information is to allow us to offer products and services which are relevant to consumers like you. Personal information also allows us to provide services and features intended to meet your needs and to customize our products and services to make your experience positive and efficient. Based on your use of our products and services and our business relationship with you, we may collect different types of personal information such as contact information, billing information and personal history to allow us to better serve you.

You may review and update your billing information by visiting https://www.evgo.com/update/ and you may update your address, phone number, and email address by calling us at (855) 509-5581.

INFORMATION WE COLLECT AUTOMATICALLY FROM THE EQUIPMENT USED TO PROVIDE EV SERVICES

We automatically receive certain types of information whenever you use our services, including information about your electric vehicle, your computer and online activities. For example, when you access our website, we automatically collect your devices’ and computer’s IP address, the date and time of your access and the type of browser you use. We also automatically collect information about your computer’s operating system, your location and the Web site accessed. Other information we collect when we provide you service includes when you access the charging network, the duration of your charging session, how much power you consume during a charging session and the location of the network charging station you utilize. We may also collect information on your vehicle that enables us to identify it and the state of charge of your battery at the beginning and end of your charging session.

Some of this information is automatically collected through systems or tracking tools such as cookies, tracking pixels, and web beacons. Cookies allow us to track aggregate and individual use of our services and to enable features to our web pages. When third party advertisers have placed advertising on our web pages they are using their own mechanisms, like cookies, to do so. Third party cookies are subject to the privacy policies of those entities placing the ads and are not a part of this Privacy Policy.

HOW WE USE INFORMATION

We may use your personal information to contact you. We may respond to your comments or requests for information or we may contact you if needed in the course of fulfilling a service request or processing your order. We may also use your personal information to confirm and verify your status as our customer. We will also use personal information about you to improve our marketing and promotional efforts, to optimize the products and services for our customers, to develop new products and services, to analyze our web site usage and to improve our content and product offerings. We may also use this information to deliver information to you that is targeted to your interests.

DATA SECURITY

EVgo is committed to keeping the data you provide us secure and will take the same steps to protect your information that it does to protect company confidential information from loss, misuse or alteration. We do not sell your personal information to anyone for any purpose, including any third parties for their direct marketing purposes, without your consent. Agents, contractors and partners of EVgo who require access to your personal information in order to provide services to you on our behalf are also required to keep the information confidential in a manner consistent with this Privacy Policy and are not permitted to disclose the information to third parties or use the information for any purpose other than to carry out the services they are performing for EVgo. We maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax, or legal purposes. Information that we collect from you will be destroyed safely and securely in a way that reduces the chance of any unauthorized access of such information in accordance with our data retention policy and applicable law. We have implemented encryption or other appropriate security controls to protect personal information when stored or transmitted by EVgo.

HOW WE SHARE INFORMATION

While we take steps to protect your personal information, sometimes information is shared with third parties. We may share information with third parties and business partners that is in aggregated or anonymous form so that it does not divulge personal information, and may work with those entities to do research, including for marketing purposes, and provide and improve products and services.  When we employ non-EVgo companies to anonymize or aggregate information on our behalf, the requirements for sharing personal information with non-EVgo companies apply. Your personal information may be shared with third parties for the following purposes:

  • To process your orders and in accordance with your requests;
  • When necessary to comply with the law, an order from a court with competent jurisdiction or regulatory agency;
  • To assist with identity verification, and to prevent fraud and identity theft;
  • To protect the rights, property and safety of EVgo or our customers;
  • When the third party is performing services on EVgo’s behalf for the customer;
  • To obtain payment for products and services, including the transfer or sale of delinquent accounts to third parties for collection; or
  • In connection with a Business Transfer (described below).

BUSINESS TRANSFERS

If EVgo or substantially all of its assets are transferred through merger, acquisition, bankruptcy or any other change of corporate control then personal information will be transferred with the assets and personal information may be disclosed as part of any such transaction.

POLICY CHANGES

We reserve the right to make changes to this Privacy Policy from time to time. If in the future we wish to use your information for unanticipated uses not previously disclosed in this Privacy Policy we will notify you of our change.

Your Acceptance of our Privacy Policy

By using this webpage and becoming a customer of EVgo you signify your acceptance of this Privacy Policy. If you do not agree to any of the terms in this Privacy Policy, EVgo is unable to provide its services and products to you so please do not submit any personal information to EVgo or request to become a customer if you don’t agree to this Privacy Policy.

Any customers who wish to request further information about our compliance with law or have questions, concerns or complaints about our privacy practices and policies may contact us at Support@EVgonetwork.com, write to us at EVgo Privacy Policy, P.O. Box 3043 Houston, TX 77253-3043, or call us at (855) 509-5581.

YOUR CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83 entitles California customers to request information concerning whether a business has disclosed Personal Information to any third parties for the third parties’ direct marketing purposes. As stated in this Privacy Policy, EVgo may share your personal information with its affiliates, but we will not sell or share such information with third parties for their direct marketing purposes without your consent.

Last updated: June 20, 2016