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Driver FAQ

EVgo is here to provide you with the best charging experience possible. If you need support that is not addressed here, please call the EVgo Charging Crew at 877-494-3833.

How to Charge

How do I find an EVgo charging station?

You can find all of our public charging stations, along with our partner stations, on our website and in the EVgo app, via Plugshare, Waze, Goggle and Apple maps.

Find a Fast Charger Now

What different types of EV charging does EVgo offer?

EVgo fast chargers offer 50kW or greater and can charge any EV that accepts a fast charge, from LEAFs and BMWs to Bolts and even Tesla Models 3/X/S/Y with a CHAdeMO adapter or Tesla Connectors in San Francisco, Los Angeles, Seattle, and more cities soon.

To find an EVgo location or station type near you, please check out our map.

Which connectors are available at EVgo stations?

EVgo stations have CHAdeMO, SAE Combo, CCS, and Tesla connectors at various fast charging stations and the J1772 Level 2 connector at our L2 stations. Check the EVgo app or our website to confirm that the connector you need is available at a station before visiting.

The CHAdeMO connector works with most Asian-made vehicles, including:

  • Kia Soul

  • Nissan LEAF

  • Mitsubishi

The SAE Combo (CCS) connector works with most European- and American-made vehicles, including:

  • BMWi3

  • Chevy Bolt and Spark

  • Ford Focus Electric

  • Volkswagen E-Golf

Can I charge my Tesla on the EVgo Network?

Yes! Some of our stations have built-in Tesla connectors, or you can use the adapter that came with your car. Find out more about charging a Tesla on our network.

How do I charge with my EVgo program card?

To charge using your EVgo card, follow these simple steps.

-Locate a charger using your EVgo app or the EVgo map.
-Drive to the station
-Press the screen to select the CCS or CHAdeMO connector that’s right for your vehicle
-Pick up the connector
-Insert the connector into your vehicle
-Press the start button on the charger, swipe your program card at the charger, or use the EVgo app to initiate your charge
-Swipe the program card on the charger
-The charger will now check to see if you have a successful connection
-Power flow to your car will begin
-If you have signed up to receive alerts, a notification will be sent to you that your car has started a charge

How do I stop a charge and disconnect?

You can stop a fast charge at one of our high-powered chargers by hitting the stop button on the charger’s screen. Note that, the fast charger will automatically stop after the maximum time limit has been reached or your car is at full battery capacity. Our Level 2 chargers will stop if you remove the connector from your car or your battery has reached full capacity.

If you are having trouble stopping a charge or disconnecting from the charger and need help, call the EVgo Charging Crew for assistance 24/7 at 877-494-3833.

Can two vehicles charge at the same time using CHAdeMO and CCS?

Some of our newest charging equipment does allow charging of two vehicles simultaneously. If you see a sticker that looks like this, you’re at a newer charger capable of charging two vehicles at once:

Otherwise, most of our stations can only charge one vehicle at a time.

Can two vehicles charge at the same time using CHAdeMO and CCS?
Can I reserve a charger ahead of time?

Yes, you can! — but only at participating locations. EVgo Reservations™ is a new program that is expanding. To see a list of participating locations, visit our EVgo Reservations page.

I'm at a charger that has EVgo Reservations. Can I still use the charger if it’s not reserved?

Absolutely! If the charger is not reserved, you can start a session using the EVgo app or your EVgo program card.

Is the EVgo network coming to my city?

We currently have 850+ stations in more than 30 states in the U.S. and we’re rapidly expanding across the country. New locations are often announced on our social media pages, so if you aren’t yet following us on Twitter,  LinkedIn,  Instagram,  YouTube,  TikTok, and Facebook, check us out!

Charging Troubleshooting

Help! I’m having trouble charging.

Regardless of the issue, the EVgo Charging Crew is here to help, 24/7. We want every charge to be quick and easy to get you back on the road, but if you’re having problems with the functionality of a charger or other issues with your charging session, please call the EVgo Charging Crew for support at 877-494-3833.

What should I do if the connector is stuck in my car?

To disconnect, first check to ensure that the charging session has stopped using either the EVgo app or the charger screen. If you’re still unable to disconnect the connector after your charge has ended, please try the following tips:

• You can use the remote of your car keys to lock and unlock the car doors. In most cases, this will release the connector.

• The weight of the charging cable may be blocking the unlock mechanism. It helps to support and lift the cable when you unlock the connector to fully disconnect.

• Some EV models have an option on their console to disconnect the connector.

• If you’re still unable to disconnect the connector, call the EVgo Charging Crew for 24/7 assistance at 877-494-3833.

What should I do if the connector is stuck in my car?
What are the factors that affect the charging speed?

The amount of kWh dispensed during a charging session will depend on several factors:

  • How full your battery is or, your "State of Charge".

  • The duration of your fast charge.

  • The temperature of your battery.

  • Other loads in use while charging.

  • Battery deterioration.

  • Your vehicle's current and voltage limits.

To learn more, read this helpful article on our blog.

I notice the charging rate seems to slow after my EV’s battery has reached 80%.

Your EV always controls the speed of charging. Most EVs slow the charge rate as the battery approaches a full charge to protect the battery. The point at which your EV will begin to slow the charge rate depends on the manufacturer and model. If you want to learn more about this topic, check out this helpful article on charging rates.

Rates and Plans

I would like to use your network but I have not yet signed up for a plan – can I still charge at an EVgo station?

Although we encourage EV drivers to become members, either via our Pay As You Go plan, our EVgo Membership plan, or our EVgo Plus with reduced charging rates, customers can also pay for an individual charging session with a credit card. Download the EVgo app or call the EVgo Charging Crew 24/7 for assistance at (877) 494-3833 to execute a credit card session.

Visit our Sign-Up page to view the plans available in your area and sign up for an account.

How do I open an account?

Visit our Sign-Up page to view the plans available in your area and to sign up for an account.

How do I log in to My EVgo Account?

Login to the My EVgo Account:

  1. Click here

  2. Type in your user name and your password (the credentials are the same for both the portal and the app)

  3. Click 'Login'

  4. Once logged in, the app will find the closest charger near you

What are the features of an EVgo Account?

Creating an EVgo Account lets you do the following:

  • View charges and export charge history

  • Add, edit or delete members on your account

  • Activate, reassign, suspend and report lost or stolen program cards

  • Add, edit or delete vehicles

  • Adjust your text, email and app notifications

How do I view my account information?

Login to the My EVgo Account. In the upper right corner of the screen, click on Profile > Profile. The profile section allows you to view/update the following:

  • Personal Info (excluding email address – you must contact the EVgo Charging Crew for support to change your email address)

  • Address

  • Change Password

How do I change my email address?

To change your email address, call the EVgo Charging Crew for 24/7 support at (877) 494-3833 or, submit a ticket.

How do I close my EVgo account?

We hate to see you go but if you must, to close your EVgo account, call the EVgo Charging Crew for assistance 24/7 at (877) 494-3833 or submit a ticket.

How do I pay for charging?

1. Open an account with EVgo using a valid credit card to use the EVgo app.

2. Swipe your credit card at the kiosk or on the credit card reader attached to the front of the charger.

3. If there is no credit card reader, call the EVgo Charging Crew for support at 877-494-3833 for assistance.

How much will I pay to charge my car?

Pricing will depend on the region you charge in and the type of plan selected. Please go to our Sign-Up page to check out our current EVgo plans in your area.

How does the Pay As You Go plan work?

With the Pay As You Go Plan, you can charge as often as you like with no monthly membership fees!

Visit our Sign-Up page to view the plans available in your area and sign up for an account.

How do I make a payment to my account?

EVgo offers same day billing for our customers charging activity. Monthly fees on the EVgo Member and EVgo PlusTM plans will be billed once per month. We will notify you by email when this transition takes place.

To make an additional payment on your account, call the EVgo Charging Crew for assistance 24/7 at (877) 494-3833.

How do I charge with a credit card?

There are currently two options to pay when using a credit card, either directly on the unit or at a credit card kiosk.

  • Go to the station

  • Select the connector you’ll be using from the screen on the charger

  • If you are using the credit card option on the charger, follow these steps

  • Select the payment type

  • Swipe your credit card

  • Enter the necessary information which will show on the screen

  • If you are using the credit card kiosk, follow these steps

  • Plug the correct connector into your vehicle

  • Swipe the credit card at the kiosk

  • Select the charger you’re using on the kiosk

  • Select the correct connector on the kiosk

  • The charger will either automatically start the charge, or you will be prompted to start the charge on the kiosk

  • Power flow to your car will begin

If you have signed up to receive alerts, a notification will be sent to you that your car has started a charge

How do I activate my EVgo program card?

There are two ways to activate your EVgo program card:

Visit My EVgo Account, go to 'Profile', and select 'Cards'. Click 'Activate' in the 'Sent' box, add card number, and click 'Activate card'.

In the app - log in, click on the three bars in the upper right corner, select 'Cards', select 'Sent', select 'Activate', enter your card number, and click 'Activate'.

How can I charge without my program card?

If you arrive at an EVgo station without your program card, you can always call the EVgo Charging Crew for 24/7 assistance at (877) 494-3833 for a remote start. You can also start a charge using the EVgo mobile app. Click here for more information on how to use the EVgo app.

EVgo App

How do I charge with the EVgo app?

Use the EVgo app to find the nearest available charger and select that station.
If you need directions to the station, select the map icon at the top.
-Go to the station.
-When you arrive at the station, select the appropriate connector for your vehicle from the EVgo app.
-Insert the Combo, Telsa or CHAdeMO connector you selected into your vehicle
-Swipe to the right on the app to start the charge.
The charger will now check to see if you have a successful connection. Power flow to your car will begin. The app will now show you are charging your vehicle.
If you have signed up to receive alerts, a notification will be sent to you that your car has started a charge.

Learn more about the EVgo app.

Rewards

What is EVgo Rewards™, and how do I redeem points?

EVgo Rewards™ customer loyalty program providing EV drivers the opportunity to earn points towards free fast charging sessions when they charge at EVgo locations. To redeem points, visit EVgo’s Rewards page and log in.

EVgo has answers to many common account related questions.

EV Charging Help Is a Call Away

Contact our friendly and focused customer service team with all your EV charging questions.
EV Charging Help Is a Call Away