More Chargers, More Options

Partner Roaming by EVgo

EVgo customers can charge their EVs at EVgo, and additional charging networks with the ease and convenience of a single account.

Access More than 1,900 Fast Chargers and 29,000 Level 2 Chargers Through EVgo and Our Roaming Partners

1,900+
Fast Chargers

29,000+
Level 2 Chargers

Partner Roaming by EVgo makes charging easier for customers and helps to promote cross-industry collaboration. More chargers! Easier access! It’s a win-win!

Find an EVgo or Roaming Partner charger now!

View the Partner Roaming by EVgo video here:

 

Who do I Call With Questions?

  • EVgo customer – call EVgo Customer Support at 877-494-3833.
  • ChargePoint customer – call ChargePoint Customer Support at 888-758-4389.

What Does Partner Roaming by EVgo Mean for me as an EVgo Customer?

  • With our new roaming feature, you have access to more chargers, with no roaming fees, and less hassle when you’re on the go.
  • EVgo account holders can continue to charge on any of EVgo’s more than 1,200 fast chargers and more than 1,000 L2s – while now also enjoying the additional flexibility of roaming access on partner charging networks. And all with the ease of the convenient EVgo app and best-in-class customer support you already know and trust!
  • EVgo continues to rapidly expand our network – with more than 200 fast chargers added in 2019 and hundreds more in our pipeline coast to coast.

Which Roaming Networks are Included?

  • EVgo customers can currently enjoy roaming access on the ChargePoint network.
  • We have also announced agreements to enable roaming access on the Electrify America and EV Connect networks, so stay tuned for further updates on those and others over the next few months!




How do I Find a Roaming Partner Charger?

All EVgo customers now have access to roaming (in addition to your favorite, reliable EVgo chargers).

To enable roaming features, please make sure you’re logged into your EVgo account.

  • EVgo customers can now find more options to charge when you’re using the EVgo app and on EVgo.com.
  • For example, if you’re an EVgo customer who wants to use a Level 2 or fast charger on the ChargePoint network, you can initiate a charge from the EVgo app without creating a new customer account on ChargePoint.
  • To get started, set the filter icon (circled below) to “Show third party chargers” in the map filters to enable this feature. If you are looking for a Level 2 charger, select that option as your Connector Type.
  • Select a charger from the map or use the search bar to see chargers near an entered location.
    • Status and availability indicators will be the same as EVgo stations: green for available, blue for in-use.
    • Charger indicators also vary by speed, with L2s denoted by diamond shaped pins.
    • Roaming partner network chargers will appear in grey.

Remember to always double-check the pricing listed in the app before you initiate your charge, as pricing varies.


As an EVgo Customer, how do I Activate a Charging Session at a Partner Roaming Station?

  • Starting a charge on a partner roaming charger may be different than EVgo chargers.
  • For ChargePoint, please follow the steps in order below:
    • Initiate charging session through EVgo App or swipe of EVgo RFID card.
    • Connect vehicle (please note in some cases you will not be able to unlock the connector until you have initiated the session).
    • The vehicle will then begin to charge.
    • To stop the charging session, physically return the connector to the charger (a session cannot be concluded remotely from the App).
  • Session details will be available in your account (viewable in the EVgo App or evgo.com).
  • After completing your partner roaming charging session, you will be billed through your EVgo account.
  • If you have questions, please call EVgo Customer Service at 877-494-3833.

As an Account Holder of a Roaming Partner Network, how do I Activate a Charging Session at an EVgo Station?

  • There are several different ways you can easily charge your EV at an EVgo station. You can use your roaming partner network app or RFID card. Credit card readers are also available at some EVgo locations (and fees may vary).
  • When you arrive at the charger, please plug in the connector that fits into your vehicle.
  • Select the connector in your roaming partner network app or tap the RFID card to start your session.
  • The vehicle will then begin to charge.
  • To stop the charging session, physically return the connector to the charger, as a partner roaming session cannot be concluded remotely from the app.
  • Once you complete your charging session, you will be billed through your partner network account.
  • Need help starting a charge? Please call the roaming partner network’s customer support team. The numbers are as follows:
    • ChargePoint 1-888-758-4389

As an EVgo Customer, What is the Cost to Charge at a Roaming Partner Station?

  • There are no roaming fees to use your EVgo app at a Partner Network station.
  • All EVgo account holders can now access roaming features.
  • Please see the EVgo app or website for current rates at roaming partner network chargers.
    • These rates are provided by the roaming partner network; please check the pricing at the charger before initiating any charging session on a roaming partner network charger.
    • Please note: ChargePoint shows charging pricing in $/kWh and $/min and parking (e.g. free for first two hours, then $5/hr thereafter). The parking rate is not descriptive of actual parking garage rates.

If you have any questions, please call EVgo Customer Support at 877-494-3833.


As an Account Holder of a Partner Network, What is the Cost to Charge at an EVgo Station While Using a Partner Network App?

  • There are no roaming fees to use your Roaming Partner Network account at an EVgo station.
  • Customers of Roaming Partner networks will usually be charged the regional Pay As You Go rate, with a select number of chargers having a rate of $5.95 + $0.20/min.
  • Please check your app for pricing before initiating any charging session.