FAQ

You have questions. EVgo has answers.

Man happily charging his electric vehicle at an EVgo fast charging station
  • Can I charge my Tesla on the EVgo Network?

    Yes! Please follow this link to learn about fast charging all Tesla models on the EVgo fast charging network.

  • What are some of our best tips for charging?

    -If you are unable to activate a charge with your card or the app, try disconnecting and reconnecting the connector.
    -Stop your charge when your battery is 80% full.
    -Try to avoid letting your battery get too close to empty.
    -Preserve range by using your EV's regenerative breaking.

  • I notice the charging rate seems to slow after I've reached about 80%.

    Your EV always controls the speed of charging. Most EVs slow the charge rate as the battery approaches a full charge to protect the battery. The point at which your EV will begin to slow the charge rate depends on the specific EV. Above 80% it may be a better use of time to use a Level 2 charging station to finishing charging your EV.

  • What are the factors that affect the charging speed?

    All EVgo charging plans bill based the duration of a charging session not the kWh dispensed and the rate is the same regardless of the speed of the charger (50, 100, 150 or 200 kW). The amount of kWh dispensed during a charging session will depend on a number of factors including:

    -How full your battery is or, your "State of Charge". Batteries charge fastest when they are nearly empty (low SOC) 

    -The duration of your fast charge. As the battery fills up, the charge rate slows down to maximize the battery's longevity. Above 80% SOC, it might be a better use of time to switch to an AC Level 2 charger.

    -The temperature of your battery. Batteries don't like to be too hot or too cold. In extreme weather (hot or cold), your charge rate will be slower.

    -Battery deterioration. Batteries can deteriorate over time and lose capacity. The normal loss of a battery's capacity is defined by the vehicle's warranty.

    -Your vehicle's current and voltage limits. Imagine electricity as water flowing through a pipe. The amount of Power (kW) you receive is the product of Voltage (V) and Current (A). Both your vehicle and the charger have voltage and current limits.

    When you plug in (let’s say to a 100kW charger), the charger matches your EV battery voltage and delivers current. This current is limited by either the charger or the vehicle (whichever is lower). If your EV battery has a voltage limit below 500V (let’s say 380V), the charger may deliver less than maximum power available because the charger reached the maximum current limit (of 200A).

  • Can two vehicles charge at the same time using CHAdeMO and CCS?

    Some of our newest charging equipment does allow charging of two vehicles simultaneously. Look for the sticker on chargers that looks like this:

    Otherwise, most of our stations can only charge one connector at a time.


  • What different types of EV charging does EVgo offer?

    EVgo fast chargers offer 50kW or greater and can charge any EV that accepts a fast charge, from LEAFs and BMWs to Bolts and even Tesla Models 3/X/S/Y with a CHAdeMO adapter or Tesla Connectors in San Francisco, Los Angeles, Seattle and more cities soon.

    To find an EVgo location or station type near you, please check out our map.

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Contact our friendly and focused Customer Support team with all your EV charging questions.
EV Charging Help Is a Call Away

More than 130 million people in the US live within a 10 mile drive of an EVgo fast charger

More than 130 million people in the US live within a 10 mile drive of an EVgo fast charger