Field Service Lead (East)

Asset Management

Washington DCNorthern VirginiaPhiladelphia

About EVgo

EVgo (Nasdaq: EVGO) is the nation’s largest public fast charging network for electric vehicles, and the first to be powered by 100% renewable energy. With more than 800 fast charging locations, EVgo’s owned and operated charging network serves over 68 metropolitan areas across 35 states and more than 310,000 customer accounts. Founded in 2010, EVgo leads the way on transportation electrification, partnering with automakers; fleet and rideshare operators; retail hosts such as hotels, shopping centers, gas stations and parking lot operators; and other stakeholders to deploy advanced charging technology to expand network availability and make it easier for drivers across the U.S. to enjoy the benefits of driving an EV. As a charging technology first mover, EVgo works closely with business and government leaders to accelerate the ubiquitous adoption of EVs by providing a reliable and convenient charging experience close to where drivers live, work and play, whether for a daily commute or a commercial fleet.

Position Summary:

EVgo Field Service Lead maintains EVgo’s electric vehicle charging network.  The Field Service Lead will support the maintenance and functionality of EVgo Assets while assuring EVgo required safety, uptime, and quality. The role will require working with and support of EVgo Network Operations Center (NOC) technicians and third-party service personnel (OEM & Contractors).  This position serves as the service lead for pertaining to field activities within the assigned area.  This role will be split between the field and the office per the requirements of operations.  The incumbent reports to the Field Service Manager of Asset Management.

Responsibilities

  • Support and manage field service work for internal and external maintenance teams
  • Co-Develop maintenance method(s) and procedures for equipment maintenance, repairs & commissioning
  • Monitor key metrics and develop action plans for improvement in field work execution & reporting
  • Manage maintenance workflow queue and collaborate with NOC team on issues and issue count
  • Collaborate and support NOC team to close out and own escalated issues
  • Stay up to date with EVgo ENG team on all field equipment
  • Co-Develop, review, and maintain up-to-date field service training, repair and commissioning manuals
  • Engage with third-party vendors on new EVSE designs, upgrades, and improvements
  • Deploys hardware and software improvements adhering to business requirements and technology standards
  • Participates in projects and installation tasks for accurate operational outcomes
  • Review third-party field service quality and uptime support
  • Conduct, review and/or validate equipment testing
  • Expedite operations that delay response or repair times; facilitate continuous improvements
  • Position requires incumbent to be on call to support and assist in emergency situations
  • Position will require up to 50% travel
  • Candidate will need to qualify to drive company vehicle
  • Work may be in the field or in the office

Required Skills and Experience

  • Electrician or electrical repair experience 5+ years
  • Electric Vehicle Charging Repair Experience 3+ years
  • Great Computer Skills
  • Excellent Time management able to meet operations goals under deadlines
  • Highly motivated and results oriented
  • Strategic and problem-solving skills
  • Lifting and carrying equipment upwards of 65lbs

Employees are required to provide documentation of COVID 19 vaccination. 

 

To find out more, or to join the EVgo network, visit www.evgo.com. Connect with EVgo on Facebook and follow us on Twitter. At EVgo, we are committed to creating a more equitable and inclusive workplace where everyone feels welcome. Apply today to join our team and help make a meaningful impact in the fight against climate change. By submitting this form, you acknowledge you are sharing your personal information with EVgo. By proceeding, you consent to EVgo’s Privacy Policy and Privacy Notice for California Residents. More detail regarding personal information we collect, how we use that information, how we share that information, and your rights and choices can be found here.