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Field Network Operation Technician

Position Description
The successful candidate for the Network Operation Center (NOC) Technician role will join and support the ever-growing Field Operations team in Los Angeles, CA. This team is tasked with keeping Electric Vehicles on the road and charging forward by maintaining all electric vehicle charging assets owned and operated by EVgo. The successful candidate will be responsible for analyzing, troubleshooting, and providing solutions to ensure high DC Fast Charging operational uptime. The NOC Technician must be a critical thinker, with the ability to work through problems while identifying opportunities to improve processes and procedures. Responsibilities include interfacing with equipment and service suppliers to ensure field resources are deployed with the necessary solutions and equipment to operate and maintain EVgo’s best in class network.

Include but are not limited to the following:
• Handle inbound telephone calls from electrical contractors, installation technicians, and related field technicians to activate new site equipment as well as provide remote support to troubleshoot problems in the field
• Configure and support electronic and digital devices used to monitor and control charging equipment (e.g. network router and modems and credit card equipment configurations)
• Ensure information, tech/subcontractor time, material usages, etc. is complete and accurately recorded for each service work order
• Monitor and control sites utilizing real-time data, and automated alarms to ensure maximum system uptime and availability
• Monitor EV infrastructure, troubleshoot / escalate issues to third-party vendors
• Maintain and repair fast charging equipment, level 2 chargers and other company assets, as required
• Assemble, install and repair electrical components, wiring and equipment
• Create necessary technical, end user, and application/system documentation including diagrams, flowcharts and scheduled reporting
• Manage data transferring processes by assisting with cleanup of data and importing into new applications
• Work closely with the Field Operations Team, Regional/Site Development, Field Technicians, Customer Operations, and subcontractors to coordinate maintenance/service
• Capture and import data for analysis and processing
• Assist wireless carriers to establish Virtual Private Networks with SAAS partners
• Ensure corrective maintenance is identified from reports and input from field, authorizes work, work order created and scheduled, and quality report is submitted to clients when work has been completed
• Manage short and long term service schedules and be able to report schedules on a weekly basis
Identifying opportunities within the internet of things space to more efficiently monitor equipment

Required Skills/Experience:

Associates Degree

• Experience managing, supporting and deploying network infrastructures
• Experience assembling, installing and repairing electrical components, wiring and equipment
• Knowledge and understanding of Ethernet network access, configurations, IP based routing concepts, and providing Virtual Private Network details to carriers and data centers
• Experience in training internal and external resources
• Working with vendors to procure provision, configure and ship equipment to third party partners for use in our charging network.
• Strong understanding of databases and develop schedule reporting for weekly metrics.
• Hands on systems development & equipment maintenance
• Understanding of NEC and other construction related standards
• 2-5 years’ experience in coordination/dispatch of field resources


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